Refund Policy

30-Day Refund Guarantee

At LOHAS LED, your satisfaction is our priority. We offer a 30-day refund policy from the date of delivery.

Eligible for Full Refund (Merchant Responsibility): If the product arrives damaged, defective, or does not match the description, you are entitled to a full refund. In this case, return shipping costs will be covered by LOHAS LED.

Customer-Initiated Returns: If you wish to return a product for personal reasons (e.g., change of mind), please contact our customer service team. We will work with you to find a satisfactory solution. Return shipping costs in this case are the responsibility of the customer.

Non-Refundable Situations: Returns requested more than 30 days after the delivery date are not eligible for a refund.

How to Request a Refund: Please contact us at lohasled_service@outlook.com with your order number and a description of the issue. We aim to respond within 1-2 business days.